Refund Policy
Version 1.1 · Effective October 31, 2026 · Replaces version 1.0, which was written for the retired "one-time Pro unlock" · This policy supplements the EULA and prevails where they conflict
1. The short version
Libra is free for personal use for now; there is no purchase to refund. Money changes hands in only two cases — the company business license and sponsorship — each with its own rules below.
2. Company business license (¥299 / company / year)
The business license is a contract between your company and 上思希曼科技工作室, delivered as a license certificate and an invoice:
- Within 7 days of payment you may request a full refund, no questions asked; the license certificate is voided at the same time;
- Duplicate or mistaken payments are refunded in full regardless of the window;
- Refunds go back via the original Alipay or bank-transfer channel; an already-issued invoice is voided (red-reversed) accordingly;
- Other cases (the company dissolves or merges during the license year, and so on) are settled by contract — contact support@looke.cloud.
The full license terms are on the business page.
3. Sponsorship
Sponsoring is not a purchase and is in principle not refundable; a mistaken donation (double-tap, wrong amount, accidental repeat) can be discussed with support and returned via the original channel. A sponsorship delivers no license certificate and no invoice — companies that need a reimbursable document should use the business license instead.
4. How to request
Email support@looke.cloud with the subject "Refund" and include:
- The merchant order number (starts with
LB…) or your Alipay account; - A one-line reason (optional, helps us improve).
We confirm within 1 business day. After confirmation the refund is returned via the original channel, typically arriving within 1–7 business days.
5. Disputes
If you disagree with a refund decision, reply to our email to appeal. Unresolved disputes are governed by the law of the People's Republic of China. This policy does not limit non-waivable consumer rights where you live.